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We’re a small (but mighty) cookie operation, which means we don’t have a phone number—and no, it’s not hiding somewhere. If you want to reach us, just fill out the form below. We read every message (usually with a cookie in hand) and will get back to you within a business day or two. Promise.
Or you can email us directly at customersupport@keksi.com.
Welcome to the abridged version of our most-asked questions. We’ve kept it honest and interesting, but if you need the full deep dive, head over to our main FAQ page.
Why yes, yes we do. We ship to all states.
I promise we are always working our tails off to get your package out ASAP. Normally we are able to get orders out within 1-2 business days after being placed. However, depending on the volume of orders that we have, it may take a bit longer. Please remember that we are just a small business. We do not have the shipping capabilities of Amazon, so your order may not arrive 10 minutes after you place it.
During most months out of the year, we do not ship on Fridays to avoid cookies sitting in a warehouse for long periods of time.
We prefer to use UPS, however, if you need to ship to a PO box we will use USPS. Please note that there is a delay with all orders going to PO boxes. They only ship out on Mondays. This means that if you place your order any time after 12:00 PM on a Monday, it may not ship for another week.
Short answer: They’re absolute units. One is usually enough, but two is a challenge.
The "Lawyer" answer: We don’t do "dainty." Each cookie is a heavyweight contender, weighing in at roughly 4 to 5 ounces—though some flavors get even heavier if we’ve gone overboard with the mix-ins (which happens a lot). They measure about 4 inches in diameter, but don't let the width fool you.
The Density Factor: These aren't those airy, crispy cookies that crumble if you look at them wrong. They are thick and dense. Holding one feels less like holding a snack and more like holding a small, delicious dumbbell.
Pro Tip: Because they are so hefty, they are perfect for sharing—if you’re a better person than we are. Otherwise, they're the ultimate "save half for later" treat.
Short answer: Some are, some aren't.
The "Lawyer" answer: Yes, we definitely use nuts in some of our recipes. We do our absolute best to flag this on every product page so you aren't playing "almond roulette."
However, you should know that all our treats are born and raised in the same facility. Even if a cookie doesn't have nuts in the recipe, it’s basically been hanging out in the same neighborhood as them. If you have a super serious, "look-at-a-peanut-and-swell-up" type of allergy, please be aware that trace amounts are always a possibility. Stay safe, but stay hungry!
Short answer: About a week if you have self-control; up to 3 months if you’re a cookie hoarder.
The "Lawyer" answer: If you leave them on the counter, they’ll stay in peak "eat-me-now" condition for about 7 to 14 days. After that, they don’t necessarily "go bad," but they do start to lose their spark and get a little dry. They’re basically like us—they start getting a bit crusty if they’re left out in the elements for too long.
The "Cold Hard Truth": If you want to play the long game, toss them in the freezer. They can stay cryogenically frozen for up to 3 months.
The Butter Factor: Here’s why our cookies are elite: we use real butter, not that oil-based mystery stuff. Because of that high-quality fat content, our cookies don't dry out in the cold; they actually hold onto their moisture like a champ. Think of the freezer as a "beauty sleep" for your treats—they'll wake up just as soft as the day they were born.
Pro Tip: Give a frozen cookie a 10-second "spa treatment" in the microwave to bring back that "straight-from-the-oven" gooeyness. Just be sure to remove the cookie from the packaging before you do so.