The Questions that are Frequently Asked

Short answer: They’re absolute units. One is usually enough, but two is a challenge.

The "Lawyer" answer: We don’t do "dainty." Each cookie is a heavyweight contender, weighing in at roughly 4 to 5 ounces—though some flavors get even heavier if we’ve gone overboard with the mix-ins (which happens a lot). They measure about 4 inches in diameter, but don't let the width fool you.

The Density Factor: These aren't those airy, crispy cookies that crumble if you look at them wrong. They are thick and dense. Holding one feels less like holding a snack and more like holding a small, delicious dumbbell.

Pro Tip: Because they are so hefty, they are perfect for sharing—if you’re a better person than we are. Otherwise, they're the ultimate "save half for later" treat.

We're a family-owned bakery built around recipes that have been bringing people together for years. Every cookie is baked fresh, hand-packed, and shipped with one goal in mind: helping families stay connected, one cookie at a time.

Short answer: About a week if you have self-control; up to 3 months if you’re a cookie hoarder.

The "Lawyer" answer: If you leave them on the counter, they’ll stay in peak "eat-me-now" condition for about 7 to 14 days. After that, they don’t necessarily "go bad," but they do start to lose their spark and get a little dry. They’re basically like us—they start getting a bit crusty if they’re left out in the elements for too long.

The "Cold Hard Truth": If you want to play the long game, toss them in the freezer. They can stay cryogenically frozen for up to 3 months.

The Butter Factor: Here’s why our cookies are elite: we use real butter, not that oil-based mystery stuff. Because of that high-quality fat content, our cookies don't dry out in the cold; they actually hold onto their moisture like a champ. Think of the freezer as a "beauty sleep" for your treats—they'll wake up just as soft as the day they were born.

Pro Tip: Give a frozen cookie a 10-second "spa treatment" in the microwave to bring back that "straight-from-the-oven" gooeyness. Just be sure to remove the cookie from the packaging before you do so.

Short answer: Some are, some aren't.

The "Lawyer" answer: Yes, we definitely use nuts in some of our recipes. We do our absolute best to flag this on every product page so you aren't playing "almond roulette."

However, you should know that all our treats are born and raised in the same facility. Even if a cookie doesn't have nuts in the recipe, it’s basically been hanging out in the same neighborhood as them. If you have a super serious, "look-at-a-peanut-and-swell-up" type of allergy, please be aware that trace amounts are always a possibility. Stay safe, but stay hungry!

Yes, we sure do. We use a lot of freaking butter to be honest

Short answer: Generally, no. But keep your eyes peeled—we occasionally drop a Gluten-Free guest star into the lineup.

The "Lawyer" answer: Right now, we are all-in on the "full-leaded" classics (butter, sugar, and all the gluten). However, every once in a blue moon, we’ll release a limited-edition Gluten-Free cookie for those who want the flavor without the wheat.

The cleaning protocol: Before we do one of these rare GF drops, we go into full "CSI mode." We clean every surface, every mixer, and every tool thoroughly to minimize any cross-contamination. We take your safety seriously.

The big "but": Even with our deep-cleaning ritual, the "Neighborhood Rule" still applies. Flour is essentially the glitter of the baking world—once it’s in the air, it’s everywhere. Because we don't have a separate, airtight "flour-free bunker," these cookies are still breathing the same air as the regular stuff. If you have a severe allergy, please play it safe.

Short answer: Not strictly. We focus on "real" and "delicious" over "organic." We use high-quality staples you know by name—like real butter, pure vanilla, and name-brand chocolate chips—without any artificial preservatives.

The "Lawyer" answer: Keksi is not a certified organic bakery. Our ingredient philosophy is built on transparency and taste: we utilize premium components such as real butter, pure vanilla extract, and recognized chocolate solids. While we avoid artificial preservatives and prioritize ingredients you can pronounce, we also use enriched and bleached flour to achieve the specific texture required by our secret recipe. We choose the best tool for the job, whether it's organic or not, to ensure a "killer" cookie every time.

Short answer: Yes, as long as your cookies are still hanging out with us.

The "Lawyer" answer: We are happy to update your coordinates if you realized you sent your cookies to your ex's house or your old apartment. As long as the order has not shipped, we can go into the system and point the delivery driver in the right direction.

The Point of No Return: Once that tracking number hits your inbox and the box is in the hands of the shipping gods, it is officially "out of our jurisdiction." We’re bakers, not international spies—we don't have the clearance to redirect a moving vehicle once it’s hit the open road.

The "Emergency" Protocol: If you see a typo in your address, email us immediately with your order number and the correct destination. If the box is still on our turf, we’ll fix it. If it’s already gone... well, we hope you’re on good terms with the people living at the other address, because they’re about to have a very delicious surprise.

Why yes, yes we do. We ship to all states.

Yes, but we won't like it. We prefer to use UPS, however, if you need to ship to a PO box we will use USPS. Please note that there is a delay with all orders going to PO boxes. They only ship out on Mondays. This means that if you place your order any time after 12:00 PM on a Monday, it may not ship for another week.

Yes we do. Our military overseas needs to be treated to the greatest cookies on earth. Just like with PO boxes, these orders only ship out on Mondays. See the PO box section for more information.

I promise we are always working our tails off to get your package out ASAP. Normally we are able to get orders out within 1-2 business days after being placed. However, depending on the volume of orders that we have, it may take a bit longer. Please remember that we are just a small business. We do not have the shipping capabilities of Amazon, so your order may not arrive 10 minutes after you place it.

During most months out of the year, we do not ship on Fridays to avoid cookies sitting in a warehouse for long periods of time.

Unfortunately no. We may be able to do this in the future, but right now, it is just much easier for us and for you, to place the order in the store when you come in. We almost always have everything in stock and it does not take any time at all.

Due to the nature of the products we sell, no. We do not accept any returns. With that being said, if you have any issues with your order, please reach out to us at customersupport@keksi.com.

Short answer: Nope. Once you hit that "Place Order" button, those details are officially locked in the vault.

The "Lawyer" answer: Here’s the deal: Billing information is basically a digital secret handshake between our system and your bank. It’s used for that split-second verification to make sure you are who you say you are. Once the bank says "cool" and the transaction is approved, the handshake is over and the paperwork is filed away.

The "Don't Panic" part: Changing the billing info after the fact is like trying to change your ID after you’ve already walked into the club—the bouncer (the bank) has already let you in, so it doesn't really matter anymore. This will not change who gets charged or where the cookies are going. If your order went through, you’re golden. We can't go back and edit the past, mostly because we left our time machine in our other apron.

We work hard to make sure every order arrives in great condition, but shipping carriers occasionally have other plans. If your order arrives damaged, contact us as soon as possible and we'll work with you to make it right.

Absolutely. Our Build Your Own Box lets you mix and match your favorite flavors to create the perfect assortment. Whether you're a chocolate chip purist or someone who wants one of everything, we've got you covered.

Short answer: Yes—but only if you beat the delivery truck.

The "Lawyer" answer: We get it. You ordered the "Classic," but then you saw a photo of the "Triple Chocolate" and had a sudden crisis of soul. As long as your order is still hanging out in our kitchen and hasn't shipped yet, we can usually swap things around for you.

The Point of No Return: Once that tracking number is generated and your box has officially "flown the coop," the deal is sealed. We’re fast, but we aren't "chase down a moving delivery truck like a scene from a rom-com" fast.

The "Act Fast" Protocol: If you have a change of heart, email us immediately with your order number. If the cookies are still on our home turf, we’ll make the magic happen. If they’re already on the road? Well, looks like you’re just going to have to "suffer" through the delicious cookies you originally picked. (Or, you know, just order the other ones next time.)

Short answer: Slide into our inbox at customersupport@keksi.com.

The "Lawyer" answer: We know, we know—not having a phone number sounds a little "20th-century mystery," but hear us out. We are a small and mighty operation. Right now, every hand we have is either covered in flour, scooping 5-ounce dough balls, or meticulously cleaning the kitchen for our next drop.

If we spent our day manning the phones, the cookie quality would suffer, and nobody wants a sad cookie.

The "Real Human" Promise: Just because we don't have a ringtone doesn't mean we're ignoring you. By sticking to email, we can keep a paper trail of your requests, look up your order info instantly, and get back to you with actual answers instead of "please hold" elevator music. Drop us a line, and a real-life human (likely with a cookie in one hand and a whisk in the other) will get back to you as fast as possible.

Keksi is based in Fort Worth, Texas, where every cookie is baked, packed, and shipped. We may be Texas-based, but our cookies travel well and ship nationwide.

Absolutely. Just enter the recipient's shipping address at checkout and we'll send the cookies directly to their door. You can also add a gift message, and we'll make sure no pricing information is included in the package. Some occasions call for flowers. Others call for cookies.

Nope. We never include receipts, invoices, or pricing information in gift shipments. The only thing they'll see is a box full of cookies and the good decision you made by sending them.

We do. Whether you're thanking clients, recognizing employees, or sending gifts to an entire team, we offer corporate gifting options for businesses of all sizes. Visit our Corporate Gifting page to learn more.