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Customers rave these are "the best cookies" with "incredible flavor" and "perfect texture." The customizable box offers generous portions and variety. Praised for fast shipping, excellent packaging, and outstanding customer service. Some noted cookies arrived dry or too sweet, and suggested clearer flavor labeling on packages.
J
Cookies were dried out from the time I got them, put most of them in the fridge or freezer and didn't seem to help. May want to revise the shelf life. Has good flavor though.
Hi Josh, thank you for your feedback. We're glad you enjoyed the flavor, and we'll look into your shelf life concerns to improve freshness. We appreciate your input! Please reach out to customersupport@keksi.com to see if there is anything we can do.
S
Have purchased several boxes of Keksi cookies and they have always been excellent quality. Interesting flavors and textures.
However, this time it was different. The coffee cake cookie was out of this world. Perfect with morning coffee.
Hi Steve, we're so glad you enjoyed the coffee cake cookie! Thanks for your continued support and kind words. Cheers to more delicious surprises!
A
We got them at the end of a hot day, they were melted to the plastic bag they came in
Hi there, we're sorry to hear your items arrived melted. Please contact us so we can make it right. Thank you for your feedback!
K
***UPDATE***
Customer service reached out to me after leaving my original review and took care of all of my concerns. I am satisfied with the results and will most likely order from them again. My replacement cookies arrived quickly and are fresh and tasty. Hopefully, this experience will help them to handle complaints in a timelier manner.
I had multiple problems with my order. It took two weeks for the cookies to arrive. I emailed the company 3 times and was never contacted to try to resolve any of the issues. I will NOT purchase from this company ever again.
Hey Kris, I am so sorry about your experience with us! I am sending over a message to our customer support team to ensure that they reach out to you via email. From what I saw I did not see any messages from you, but it maybe that something just fell through the cracks this time around.
You should hear from us soon and hopefully we can turn this into a better experience for you!
H
Summer Berry Pie is proof that God loves us and wants us to be happy
Hi Harley, we're so glad you enjoyed the Summer Berry Pie! Your happiness is our goal. Thanks for sharing your love for it!
S
These are the BEST cookies you can buy! 😋
P
Always a hit as a gift
A
Holy cow, the brown butter pumpkin cookies are so delicious, you can eat a whole one, no need to share! Keksi has a new cookie treat in every box.
R
Simply the best cookies we have ever had!
Hi Rose, thank you so much! We’re thrilled you loved your Build Your Own Box and think our cookies are the best you’ve ever had. We really appreciate your support!
J
Nothing comes close to these monster cookies in taste or freshness. The flavor of these gigantic cookies can’t be matched anywhere else.
There’s only one problem with them- they run out and then they are gone.
Will be back for more- there incredible!!!
Hi John, thank you for the fantastic review! We’re thrilled you love the taste and freshness of our monster cookies. We’ll do our best to keep them stocked—can’t wait to have you back for more!
R
The Boston Cream Pie and Sweet Potato Pie cookies are incredible! I hope that they stay around for awhile so that I can order more.
Hi Randy, thanks so much! We’re thrilled you’re loving the Boston Cream Pie and Sweet Potato Pie cookies. We hope you can enjoy them again soon!
J
They are awesome. Big cookies need to share them. So yummy
Hi Ashley, thanks so much for the lovely review! We’re thrilled you enjoyed the cookies—and we agree, they’re big enough to share!
D
I am no stranger to Keksi cookies. They are awesome. But this time I got my hands on some of those Pecan Pie extravaganzas and I don’t recall anything tasting better than that in my entire life. You are missing out if you don’t get some of these right now. In fact, I ordered 4 more boxes so I hope I left you some! I am gonna go eat one right now. Be sure to Micro for 20-30 secs …perfection.
Deborah, this made our day! We’re thrilled the Pecan Pie cookies were such a hit—and so glad you stocked up. Thanks for the microwave tip; 20–30 seconds sounds like perfection!
S
I had to see what all the fuss was about…wow, these cookies are delicious. These are going to make great gifts this holiday season.
Thank you so much for your review! We really appreciate the support!
M
They were very good but, I didn’t realize these cookies had so many ingredients in them.
Thanks so much for taking the time to share your feedback! We’re happy to hear you enjoyed the cookies. We pride ourselves on keeping things simple—our core ingredients are just real butter, flour, sugar, eggs, and chocolate! To stay completely transparent, we spell out every detail on our label, but we assure you it's the simple quality stuff at heart. We appreciate your review!
m
Simply the best cookies EVER!
M
These cookies are absolutely perfect in every way! They’re BIG (and I mean, bring-your-appetite BIG! 😂), incredibly soft, moist, and packed with flavor in every bite. You can really taste the quality, and the texture is just wonderful. Each cookie is satisfying without sacrificing that homemade goodness.
Shipping was fast, and everything arrived neatly packaged in a beautiful box. It’s clear that care went into both the product and the presentation.
I’ll definitely be ordering again! They’re delicious, generously sized, and absolutely worth the money. Highly recommend! 🍪❤️
Thank you so much for your review and your support! Happy to have such great customers! This review made our day! :)
L
So good
Thank you so much for your review! Happy to hear that you enjoyed the cookies!
M
My box was delicious . It could have been any one of the cookies it would still be Delicious .
Hi Michael, thanks so much for the lovely review! We’re delighted you enjoyed your Build Your Own Box and that every cookie was delicious.
C
This was my second box. I wanted to make sure the first box wasn’t just a fluke. Let me just say, I could use the ghoulberry cookie to barter in an apocalypse. But I wouldn’t because I’d rather do without other supplies and keep that cookie! Best cookie ever. I’ll be ordering a third box just to make sure they’re really that good.
Hi Colleen Grace, we love that the ghoulberry cookie has earned apocalypse-level status! Thanks so much for coming back for a second box—and we can’t wait to make your third one just as delicious.
K
My friend and I try different cookie companys and yours just moved to the top of our list. The cookies are SO good. I will be purchasing more. Incredible!
Hi Kristi, thank you so much for the wonderful review! We’re thrilled our cookies made it to the top of your list, and we can’t wait to bake for you again. Enjoy every bite!
C
My first box will not be the last one. Best cookies I've ever bought. Can't wait for the Christmas menu ty so much
Hi Christine, thank you so much! We’re thrilled you loved your cookies and can’t wait to share our Christmas menu with you. Enjoy your next box!
S
I received melted cookies I sent email and got no response sadly! I have ordered before and had no issues but this time I am very disappointed!
Hey Susan, I am so sorry about that. I checked our email and I can see that we received communication from you on Thursday last week. It looks like we also sent a reply shortly after but did not receive a response. I apologize for all the mix up. We will send over another email, please be on the lookout for that as we would love to make this right for you.
M
Not that great. I expected better
I am so sorry to hear that the cookies did not meet your expectations. Please reach out to our customer support team, we would love the opportunity to make it right.
L
These cookies were delicious and extremely filling, if you can eat one by yourself!
Hi Linda, thank you for the lovely review! We’re so glad you enjoyed the cookies—and found them deliciously filling. Hope you enjoy your Build Your Own Box again soon!
J
Greatest tasting cookies I’ve ever eaten. I will buy more soon.
Thank you so much for your review! We are so glad to hear that you enjoy the cookies and we appreciate your support for our small business.
C
Best cookies ever
Thank you so much for your review! We appreciate your support!